Telephony

Bedriftsnett + Youtello​

Unlock the complete potential of Youtello through seamless integration with Bedriftsnett from Phonero or Telia. Continue using your mobile device as usual and witness the convergence of inquiries, tasks and activities within a unified system. The consolidation ensures a comprehensive insight into customer engagements across the company.

Notifications

Get right information at the right time

Embrace the advantage of accessing crucial customer insights prior to answering calls. Youtello provides notifications. offering details such as caller`s identity, the recent interaction date, the previous contact personnel, and the nature of the inquiry. Additionally, Youtello features its unique «Remenber to Call Back» functionality, ensuring you never overlook customer follow-ups.

Messaging and group chat

Your colleagues just a click away

Effortless dispatch prompt messages and seamlessly exchange photos, videos, and documents with colleagues, customers, and partners. Moreover, benefit from a shared chatroom accessible to all members within the organization. An exclusive «important message» feature guarantees widespread message dissemination.

The utilization of messaging and group chat enhances unity, streamlines interaction, and fosters collaboration across the entirety of the company.

Customer profile / Contact profile

Everything you need in one place

Witness the seamless archival of customer interactions on dedicated customer profiles. Youtello ensures consolidation of all essential customer details in a single location, encompassing call history, contact particulars, and document repositories.

Engage with your clientele in a professional manner, equipped with swift access to information, expertise, and personalized service

 

Consent management

Safeguarding privacy with confidence

Youtello`s adept gathering and management of consents work diligently to ensure the privacy of both employees and customers in a reliable manner.

With Youtello, you can engage in upselling within legal boundaries, while maintaining the assurance that privacy is upheld in accordance with GDPR regulations.

 

Onboarding

Get started in 1-2-3

Bid farewell to username and passwords – log in effortlessly through SMS verification. Within just a few clicks, you can have your company registered and seamlessly linked to Phonero`s or Telia`s Bedriftsnett. Continue using your mobile device as usual; Youtello works in the background to organize and store your customer interactions on intelligent customer profiles.

Youtello bestows upon you and your business a more straightforward, secure and invaluable work routine.

 

E-mail (coming soon)

Effortless archival and instant alerts

Streamline your workflow by eliminating manual entry – allow all your emails to be automatically archived on dedicated customer / contact profiles.

Moreover, when dispatching emails, Youtello will promptly alert you if any recent customer interactions warrant your attention. Read more.