Terms & Privacy policy

Youtello is designed to give you simpler, safer and more valuable working days. Our Terms of service, Privacy policy and Data processing agreement are available below:

• Terms of service
• Privacy policy
• Data processing agreement

Terms of Service Youtello®

1.     The agreement and the parties

These Terms of Service apply to you who have entered into an agreement with eDialog24 for the delivery and use of the Youtello® system. Youtello® is a professional messaging app for businesses to most industries.

eDialog24 offers delivery of a cloud-based communication solution where the Customer can serve their end customers and log customer activity from phone, e-mail, as well as have good interaction internally.

2.     Customer’s use of Youtello®

Upon establishment, a user account is created for the Customer. Furthermore, the customer can decide which users should have access from an administrative interface. User access is personal and cannot be entrusted to others. The Customer is granted a non-exclusive, non-transferable, time-limited right to use the Youtello® solution for the company’s own use throughout the term of the Agreement and in accordance with the Agreement and these Terms of Service.

3.     APPS

The Youtello® app can be downloaded through the Apple App Store or Google Play Store. The apps are activated as part of the Youtello® solution. For apps developed by eDialog24, the quality and responsibility provisions of this Agreement apply.

4.     Technical performance

a.     Support

The Customer is offered support on the Service via chat, e-mail, and any other dedicated communication platforms, help pages and help documents. Support is not provided on software or hardware provided by anyone other than eDialog24. Support is provided weekdays during normal working hours (between 09:00 and 15:00) and eDialog24 shall endeavor and answer support inquiries continuously. eDialog24 reserves the right to a longer response time where enquiries take place outside normal working hours.

b.      Accessibility

The customer is aware that the Youtello® solution is a cloud-based communication solution and that outages may occur. eDialog24 is committed to delivering a performance with uptime and functionality in accordance with customary good and adequate quality. The customer is responsible for having sufficient internet capacity, speed, and user equipment for Youtello® to function in the best possible way.

c.     Maintenance/Updates

The customer acknowledges that Youtello may be made unavailable for certain short periods due to planned and/or unplanned downtime for necessary service and maintenance of the Youtello®® solution. eDialog24 reserves the right to make changes and updates in Youtello® without notifying the Customer but shall endeavor, if possible, to provide such notification. eDialog24 shall, as far as possible, make changes and updates at times that cause the least possible burden to the Customer.

5.     Prices and payment

The customer pays an advance annual amount for the Youtello® app and the services selected according to the current price list. Prices change each year according to the consumer price index’s factor ‘Services where labor dominates’.

Invoices are issued in advance based on the order from the Customer’s account. Upon termination, the Customer is not entitled to a refund of already overdue or paid services.

Payment is made against invoice with 30 days due date.

6.     Customer data

A.     Storage

eDialog24 does not own the Customer’s Data. eDialog24 has the right to dispose of the Customer’s Data to the extent necessary to fulfill eDialog24’s obligations towards the Customer and for the fulfillment of the Agreement.

If the Agreement runs, eDialog24 will store all of the Customer’s Data in a safe manner in accordance with the current regulations. eDialog24 has agreements with subcontractors that ensure storage space with an adequate level of security and quality.

Disclosure of Data will take place in accordance with the special legislation and privacy legislation in force at any given time.

If the Customer wishes to terminate Youtello®, but continue storing Data at eDialog24, the Customer may enter into an archiving agreement in accordance with its own agreement. Prices for archiving follow from the current price list. The archiving service means that the Customer can maintain reader access, but where editing capabilities have been removed.

B.      eDialog24’s use of Customer Data

eDialog24 is entitled to use the Customer’s data for the operation, maintenance, and development of the product, and to offer the Customer new services and for the administration of customer contacts, support, and tailored information about marketing of eDialog24’s services or products.

eDialog24 is also entitled to produce anonymized statistics based on the Customer’s Data. Statistics produced by eDialog24 are the property of eDialog24.

7.     Privacy and data security

A.     Security

eDialog24 is responsible for establishing reasonable security and control systems to prevent unauthorized access to the Youtello® solution and Data stored at eDialog24. Login details shall only be used by the Customer. The customer is responsible for ensuring that all login information is stored securely so that unauthorized persons do not gain access to it. The Customer shall immediately notify eDialog24 if the login details are lost, lost or if the Customer otherwise suspects misuse of this information.

The parties shall implement appropriate technical and organizational security measures as far as deemed appropriate and necessary when using Youtello® and when processing personal data.

The customer can contact eDialog24 if you have questions about how eDialog24 fulfils its IT and privacy security obligations. For general information on how eDialog24 processes and stores personal data, please refer to eDialog24’s Privacy Policy on Privacy Policy.

If, through their planned inspection of privacy security or otherwise, the Parties discover a breach of privacy security, the Parties shall notify the other Party without undue delay. If a breach of privacy security is discovered, eDialog24 is responsible, based on the Personal Data Act, to notify the Data Inspectorate and the data subject(s) if such notification is necessary.

B.      eDialog24’s processing of the Customer’s personal data

The Customer Data uploaded or produced in Youtello® may contain Personal Data. eDialog24’s processing of Personal Data on behalf of the Customer takes place for the purpose of fulfilling eDialog24’s obligations under the Agreement and other legislation. eDialog24 will also use the Customer’s Personal Data for communication and marketing purposes. eDialog24 will only process Personal Data on behalf of the Customer based on agreement and / or consent.

C.     Subcontractors

eDialog24 has the right to use subcontractors to perform its obligations under the Agreement. eDialog24 is responsible for subcontractors processing Personal Data in accordance with privacy legislation.

An overview of which subcontractors eDialog24 uses at any given time follows from our privacy statement in Data Processing Agreement.

8.     Limitation of liability

A.     Generally

Except for the express warranties provided in this Agreement, the Service is provided «as is». eDialog24 shall take all reasonable measures; technical, physical and administrative, in order to provide the best possible service at all times but can give no guarantee that the Service is free from errors at all times.

eDialog24 is under no circumstances liable for the Customer’s indirect, consequential, or other damages, including, but not limited to, loss of data or customers, loss of business profits or profits.

eDialog24’s liability is in any case limited upwards to an amount equivalent to one year’s remuneration in accordance with this Agreement.

The above limitations of liability do not apply if damage or destruction is caused by intent or gross negligence, or because of a breach of the secured property. As an assured property, it is considered, among other things, that routines for data security and data storage that must be regarded as an ordinary good industry solution for business-critical information are followed.

B.      Customer use

Use of the Service is at the Customer’s own risk. It is the Customer’s responsibility to identify the company’s needs and build up its IT systems with the functionality that the business requires. Vendor is not responsible for the Service being compatible with the Customer’s other IT systems and equipment. The customer is responsible for establishing and maintaining satisfactory IT security.

eDialog24 cannot be held responsible for financial loss arising from the use of the Service.

eDialog24 is not responsible for the fact that the data the Customer registers is correct or up to date, or that the documentation uploaded to the Service is genuine and correct. The customer is responsible for checking the documentation and results created via eDialog24’s products and/or services.

eDialog24 is not responsible for losses incurred because of faults on the part of the Customer itself, their ISP or other suppliers at the Customer.

The Customer is solely responsible for all actions taken in the Service by Users granted access to the Service. eDialog24 is not responsible for losses because of the Customer or Users at the Customer having given other persons access to the Service.

C.     Force Majeure

No compensation may be claimed because of a breach by either Party of its obligations under this Agreement if the cause of the breach is an obstacle beyond the Party’s control, which it could not reasonably be expected to have considered at the time of the Agreement or to avoid or overcome the consequences of.

If the breach of contract is due to a subcontractor, eDialog24 is only free from liability if the subcontractor will also be exempt pursuant to the provision in the first paragraph.

9.     Defaults

A.     Complaints

The Customer must notify of errors and deficiencies immediately and no later than 14 days after the Customer becomes aware of the conditions. If no complaint is made within 14 days, the Customer loses its right to enforce breach of contract remedies.

B.      Default in payment

If the Customer does not pay the invoice on demand and 14 days after reminders, eDialog24 has the right to close the Customer’s access to Youtello®. Access is reopened when payment is received, but the Customer must expect up to a five-day delay from payment taking place. In the event of persistent or repeated payment defaults, eDialog24 has the right to terminate the Agreement.

C.     Abuse

If the Customer uses Youtello® in a way that violates law, eDialog24’s copyrights and other Intellectual Property Rights, or otherwise disloyally exploits its access in a way that may harm eDialog24, or significantly violates the Terms of Service, eDialog24 may, with immediate effect, close the Customer’s access.

10. Term and termination

The Agreement runs until terminated by one of the Parties.

The customer may, upon termination, stop the delivery immediately. In the event of termination by EDialog24, there is a notice period of three (3) months calculated from the 1st of the month after the termination is received by the Customer.

The notice of termination shall be in writing and be referred to as «Termination». eDialog24 does not refund already overdue or paid claims.

11. Changes

eDialog24 may, at its own discretion, amend the Agreement when it deems it necessary. Before the change takes effect, eDialog24 will notify about the change.

If the change is material, the Customer will also be instructed to accept the notified change. The deadline for acceptance is three months. Failure to accept is to be regarded as termination of this agreement, cf. point 10 above, as well as, by continued use of eDialog24 after three months, considered acceptance of the new Agreement. In the event of changes in prices, a new price list will be made available on eDialog24’s website in accordance with the guidelines in clause 5 of this agreement.

12. Confidentiality

Information that the Parties become aware of in connection with this Agreement and the implementation of the Terms of Service shall be treated confidentially and not be made available to third parties without the consent of the other Party. The duty of confidentiality does not prevent the information from being used when no legitimate interest indicates that it should be kept secret, for example when it is publicly known or publicly available elsewhere.

The parties shall take necessary precautions to ensure that unauthorized persons do not gain access to or become aware of confidential information. The duty of confidentiality does not prevent the parties from utilizing experience and expertise gained in connection with the implementation of the agreement.

13. Dispute resolution

The agreement is governed by Norwegian law.

Any dispute concerning the Agreement shall be resolved amicably. If an amicable solution is not reached, the dispute shall be settled by the ordinary courts in Norway, with Trondheim District Court as the legal venue.

14. Definitions

Agreement: Agreement on the provision and use of the service entered into between the Customer and eDialog24 in a separate contract document. The agreement includes all attachments.
Processing of personal data: Any use of and dealings with personal data, such as collection, registration, storage and disclosure or a combination of these.
eDialog24: The supplier eDialog24 AS
User: Personal user of Youtello® – the solution on behalf of the Customer.
Data: All content uploaded to or generated in Youtello® – the solution.
Customer: The legal entity indicated by name and VAT number when ordering Youtello®.
App: The software for mobile phones, tablets, and PC/MAC that the Customer uses to access the Youtello® solution.
Personal data: Information that can be linked to or identify a person.
Support: Technical support.
The Service: Programs, products, Apps, and/or trainings that eDialog24 AS shall deliver to the Customer in accordance with the Agreement.
 Terms of Service: The Terms of Use of Youtello®.

Privacy statement

Introduction

This privacy statement applies to eDialog24 AS and we explain why we collect information about you, how we use this information and how we take your privacy into account.

eDialog24, by the general manager, is the data controller for the company’s processing of personal data. The declaration contains information you are entitled to when information is collected from our websites (Section 19 of the Personal Data Act) and general information about how we process personal data (Section 18 1st paragraph of the Personal Data Act).

eDialog24 AS’s basis for processing personal information will vary, but will, according to the Personal Data Act § 8 letter a and b, consist of the consent of the registered person or because it is required by law. Furthermore, it may be necessary to process personal data to fulfill an agreement with the data subject or to fulfill a legal obligation.

Consent to the processing of personal data may be withdrawn at any time in accordance with Article 13 (2) letter c of the GDPR.

About personal data and the regulations

Personal data is information and assessments that can be linked to an identifiable individual. This can be name, address, phone number, email address, IP address, and purchase and behavior history.

All processing of personal data, such as collection, registration, storage, and disclosure is subject to special rules, including the Personal Data Act. It is the general manager who is responsible for ensuring that the processing takes place in accordance with the provisions of the Act. The Norwegian Data Protection Authority supervises compliance with the act.

What information do we collect?

To provide the best services possible, we rely on collecting various types of information, including personal information about you. Below is an overview of how we typically collect personal data and what information this typically is. We do not collect sensitive information.

1) Information you provide to us
If you submit requests via our website, by e-mail, chat, SMS, Facebook, or Twitter or contact us by phone, information will be stored by us if provided and if relevant in our service of you as a customer, name, e-mail address, address, and mobile number. In addition, information that you actively provide as part of the dialogue itself will be stored in the dialogue history. The information you provide may also be enriched by posting services (or other sources such as social media that you actively give us access to).

2) Information we obtain using our services
When you use our services, we record information about which services you use and how you use them. Among other things, we collect information about:

a) Your device and internet connection
We may record information about the device you are using, such as mobile/PC manufacturer, operating system, and browser version. We may also collect information about the connection to our Services, such as IP addresses, network ID, cookies, and unique identification files. The phone log for incoming and outgoing direct calls on our mobile phones is shared with other employees in the business, via customer history in the Youtello-app, when explicit acceptance per customer for shareing this history.

b) Use of the Services
We record information about your use of the services, such as which pages you visit, when you visit the websites and what features you have used on the sites.

c) Location information
We may also record your geographic location when you use our services.

3) Information we obtain from other sources
In some cases, we make manual lookups in websites as 1881.no, proff.no or similar sources to supplement missing information within the scope described in section 2a of this statement.

4) Cookies and other content stored locally
When you use our websites, cookies and other data are stored that can later be read by us. Read more about our use of cookies.

Cookies

Cookies are small text files that are placed on your computer when you download a website.

Storage of information and processing of this information is not permitted unless the user has both been informed of and has given his consent to the processing. The user shall be informed about and approve what information is processed, what the purpose of the processing is and who processes the information, cf. § 2-7b of the Electronic Communications Act.

The following cookies are used by our chat solution:
Our chat solution places cookies (ed24eDialog24_2018chatopen and version) with information about what stage the chat is in (queue, call or ended), which operator / agent has the conversation, as well as the dialogue itself. The function of the cookie is for the user to be able to navigate the web pages without the chat being interrupted.

The following cookies are used on edialog24.no and youtello.no:
Our publishing solution (WordPress) places cookies on your device that are used in connection with submitting language detection in the browser to provide the correct language on the website (English or Norwegian).

The cookies (rc::a, rc::b and rc::c) are used to distinguish between humans and bots.

Statistical cookies (_ga, _gat, _gid, collect) help us understand how visitors interact with the website by collecting and reporting information anonymously.

Sharing information

In principle, we do not share personal data with other companies, except for our partners who need the information to provide services to us, or with us. If we provide personal information, we enter into agreements with the relevant third parties that limit their opportunity to use the information. We may also disclose information in individual cases required by law, for example to public authorities if there is suspicion of a crime.

Transfer of personal data abroad a) Within the EU/EEA

Your personal data may be transferred abroad. The transfer of personal data within the EU / EEA area can freely take place in accordance with applicable data protection legislation.

Management of personal data

You can influence what personal data we should have about you and how we should use it. If you discover errors in the information we have about you, you can as a rule change this yourself in the settings or by contacting us so that we can correct this. You have the right to request access to your personal data in accordance with § 18 of the Personal Data Act and the GDPR art. 15. You also have the right to have the processing restricted in certain cases in accordance with Art. 18 GDPR.

If you have any questions regarding your personal data, you can contact us at any time at kundeservice@edialog24.no.

Deletion of personal data

We will store your personal data for as long as necessary to fulfil the purposes set out in this Privacy Notice, including complying with statutory retention period requirements. (The storage of anonymized information is not subject to such limitations or requirements). You are entitled to delete all our information about you on request, without traceability, if we are not required by law to store these. You can contact us via kundeservice@edialog24.no.

Securing personal data

We use appropriate security measures to protect personal information under our control from unauthorized access, collection, use, disclosure, disclosure, copying, modification, or disposal.

Especially about marketing in e-mail, SMS and in social media

If you have an active customer relationship with us, we may send you marketing by e-mail or with other electronic communication methods in accordance with § 15 of the Marketing Control Act. It includes newsletters and other inquiries regarding content, services, offers, promotions and events from us, our partners and partners via e-mail, phone, SMS, mail / letter, and social media.

However, if you do not have an active customer relationship, we will only send such marketing if you have given us consent to this. Your personal data may also be used to customize these communications. You can unsubscribe from marketing inquiries easily and free of charge at any time through the unsubscribe function in the emails/SMS messages.

Changes to the Privacy Statement

We may periodically update or change the Privacy Statement. In case of major changes, we will inform you.

Right to complain

You have the right to lodge a complaint with a supervisory authority, here the Data Protection Authority, pursuant to Article 13 (2) letter d of the GDPR.

Contact information

If you have any questions about our privacy statement or our use of personal information, please feel free to contact us.

E-mail: kundeservice@edialog24.no
Phone: +47 47 47 45 60
Postal address: Ingvald Ystgaards vei 23, 7047 Trondheim

Especially about the app

In the Youtello app, we ask for permission to record audio, video, read phone status, find out what e-mail accounts you have on your phone, as well as retrieve your contacts. None of this will be shared to a 3.part, and we only use it to be able to change accessibility status in the app, as well as to connect phone users to Youtello users.

Data processing agreement

in accordance with the Personal Data Act and the General Data Protection Regulation (GDPR) Art. 28

1. The purpose of the agreement

1.1. The purpose of the agreement is to regulate the parties’ rights and obligations under the Personal Data Act, including the requirements for data processing agreements a resulting from the General Data Protection Regulation (GDPR) Nature. 28.

1.2. This Agreement regulates the DATA PROCESSOR’s processing of personal data on behalf of the DATA CONTROLLER, including the collection, registration, compilation, storage, disclosure, or combinations thereof.

1.3. The Agreement is an appendix (document) to the agreement on the use of eDialog24 (Terms of Service).

2. Purpose and processing of personal data

2.1. THE DATA PROCESSOR develops and delivers solutions and software to its customers (DATA CONTROLLER).

The License/Maintenance/Support Agreement (Terms of Service) entails, among other things, an obligation for the DATA PROCESSOR to perform maintenance and support on the software. This also includes the processing of data collected and processed by the DATA CONTROLLER on the system/software provided by the DATA PROCESSOR.

2.2. The purpose of the agreement is to establish the conditions for the DATA PROCESSOR’s processing of personal data on behalf of the DATA CONTROLLER, including to fulfill the requirements of the Personal Data Act for the data processing agreement.

2.3. The agreement covers all processing of personal data accessed by the DATA PROCESSOR through maintenance and support in accordance with the license agreement. The license agreement entails that the DATA PROCESSOR shall have access to the electronically stored information collected, archived, and processed by the DATA CONTROLLER. The processing by the DATA PROCESSOR follows from a license agreement with the DATA CONTROLLER or on the instructions of the DATA CONTROLLER as part of the fulfillment of the license agreement.

2.4. The basis for the DATA PROCESSOR’s obligations and rights under this Data Processing Agreement applies for the same period as the license agreement with the DATA CONTROLLER.

2.5. Personal data that the DATA PROCESSOR processes under the license agreement are:

Optional fields:

First name, Surname, E-mail address, Phone number, Client number, Organization number, Company name, Visiting address,

Postal address, Postcode, City, IP Address, Dialog content

Required fields:

Phone (Phone number)

E-mail (SMTP header/metadata information (Deleted along with the e-mail))

In addition, the DATA PROCESSOR processes such personal data about employees entered the program by the DATA CONTROLLER:   First name, last name, telephone number, mobile phone number, e-mail address, job title, profile picture.

DATA PROCESSOR is also permitted to process personal data contained in documents and notes uploaded by data controller employees in the program provided by the DATA PROCESSOR.

2.6. To fulfill the license agreement, the DATA PROCESSOR is permitted to carry out the following processing activities of personal data entered the program by the DATA CONTROLLER:   Collection, registration, compilation, storage, deletion, as well as disclosure of personal data or combinations thereof, on behalf of the DATA CONTROLLER.

DATA PROCESSOR shall process personal data necessary to carry out statutory tasks and tasks a resulting from contractual obligations under the license agreement, necessity reasons or in cases where consent has been given by the person. The processing also applies to the processing of personal data that the DATA CONTROLLER has instructed the DATA PROCESSOR to process.

2.7. DATA PROCESSOR shall only handle personal data in the same way that the DATA CONTROLLER himself has access to.

2.8. If the DATA PROCESSOR determines the purpose of the processing of personal data and which aids to use, beyond what follows from the license agreement, the data processing agreement and any instructions from the DATA CONTROLLER, the DATA PROCESSOR is deemed to be the data controller for such processing.

3. DATA CONTROLLER`s duties

3.1. DATA CONTROLLER is the one who determines the purpose of the processing of personal data and which aids to use. The data controller is responsible for ensuring that information is processed in accordance with the requirements set out in the Personal Data Act.

3.2. DATA CONTROLLER is responsible for ensuring that affected persons for whom personal data is processed are informed of the processing in accordance with the rules that always follow from the Personal Data Act.

4. DATA PROCESSOR’s duties

4.1. DATA PROCESSOR shall only process information about data subjects in accordance with what is stated in the agreement between the parties, including the DATA CONTROLLER’s documented instructions. DATA PROCESSOR is therefore permitted to process personal data about data subjects in the manner that follows from the agreement or that is necessary to fulfill the license agreement with the data controller.

4.2. DATA PROCESSOR is only obliged to comply with any instructions from the DATA CONTROLLER for the processing of personal data under this Data Processing Agreement and the License Agreement.

4.3. Any instructions from the DATA CONTROLLER other than those set out in the license agreement and the data processing agreement shall only be carried out if the DATA PROCESSOR is compensated for the additional cost of performing the thesis from the data controller.

4.4. DATA PROCESSOR is obliged to notify the DATA CONTROLLER immediately if the DATA PROCESSOR believes that the instructions from the data controller are in violation of the regulations.

4.5. DATA CONTROLLER has, unless otherwise agreed or follows from law, the right to access and access the personal data processed and the systems used for this purpose. DATA PROCESSOR is obliged to provide the necessary assistance for this.

4.6. DATA PROCESSOR is obliged to ensure that persons authorized to process the personal data have a duty of confidentiality regarding documentation and personal data that they access in accordance with the license agreement and the data processing agreement. This provision also applies after the termination of the agreement.

4.7. DATA PROCESSOR is responsible for ensuring that subcontractors engaged by DATA PROCESSOR fulfill their duties corresponding to those applicable to the DATA PROCESSOR under this agreement.

4.8. DATA PROCESSOR is obliged to carry out appropriate technical and organizational measures to ensure that the processing of the personal data meets the requirements set out in the regulations. DATA PROCESSOR shall make available to the DATA CONTROLLER all the information necessary to prove that the obligations as a data processor are fulfilled.

4.9. In the event of requests from the data subject to the exercise of their rights set out in Chapter III of the General Data Protection Regulation, DATA PROCESSOR is obliged to assist DATA CONTROLLER in fulfilling their obligations.

4.10. DATA PROCESSOR shall implement appropriate technical and organizational measures to achieve a level of safety appropriate to the risk. DATA PROCESSOR is obliged to assist the DATA CONTROLLER in ensuring compliance with the obligations under art. 32 – 36, taking into account the nature of the processing and the information available to the data processor. DATA PROCESSOR shall also assist DATA CONTROLLER in fulfilling the DATA CONTROLLER’s obligation to respond to requests that the data subject submits for the purpose of exercising his/her rights.

4.11. DATA PROCESSOR is obliged not to transfer personal data to a third State without the data controller being informed in advance and approved such transfer.

5. Sub-Provider usage

5.1. If DATA PROCESSOR uses a subcontractor or others who are not normally employed by DATA PROCESSOR, this must be agreed in writing with the data controller before the processing of personal data starts.

5.2. All persons who, on behalf of DATA PROCESSOR, carry out assignments where the use of the personal data in question is included, shall be familiar with DATA PROCESSOR’s contractual and legal obligations and fulfill the conditions thereof.

5.3. DATA PROCESSOR may not engage or replace any DATA PROSESSORS other than what emerges from this Agreement, without the DATA CONTROLLER being informed and having the right to object to such changes.

5.4. DATA PROCESSOR has the following subcontractors who process personal data on behalf of the DATA CONTROLLER:

DigitalOcean – Cloud based data center (EU)
Youtello solution is located and operated from the Netherlands.
Personal data: Name, last name, phone number and e-mail.
https://www.digitalocean.com/

Pro ISP – Email accounts (Norway)
Email handling in Youtello goes through this provider.
Personal data: Name, last name and e-mail.
https://www.proisp.no/

Nordic Hosting – Web / E-mail accounts (Norway)
Web site and e-mail handling in Youtello goes through this provider.
Personal data: Name, last name, phone number and e-mail.
https://nordichosting.com

Traq – Consent management (Norway)
Personal data: Name, last name, phone number and e-mail.
https://no.traq.tech/

Front – Number lookup (Norway)
Personal data: Phone number.
https://fro.no/

1881 – Number lookup (Norway)
Personal data: Phone number.
https://www.1881.no/

Telia Norge / Phonero – Phone operators (Norway)
Personal data: Phone number (only exchanged with an active integration)
https://www.telia.no, https://www.phonero.no

6. Security

6.1. DATA PROCESSORS shall fulfill the requirements for security measures necessary pursuant to Art. 32. DATA PROCESSOR shall document routines and other measures to meet these requirements. The documentation shall be available at DATA CONTROLLER’s request.

6.2. The nonconformity report shall be made by DATA PROCESSOR reporting the nonconformity to DATA CONTROLLER. DATA CONTROLLER is responsible for ensuring that the nonconformity notification is sent to the Norwegian Data Protection Authority when such notification is necessary.

6.3. DATA PROCESSOR is obliged to keep personal data from the DATA CONTROLLER securely separate from personal data belonging to DATA PROCESSOR’s other customers.

7. Security audits

7.1. DATA CONTROLLER may agree with DATA PROCESSOR that security audits are carried out regularly for systems and the like covered by this Agreement.

8. Duration of the appointment

8.1. The agreement applies as long as DATA PROCESSOR processes personal data on behalf of DATA CONTROLLER.

8.2. In the event of a breach of this Agreement or the Personal Data Act, DATA CONTROLLER may order DATA PROCESSOR to stop the further processing of the data with immediate effect.

8.3. The Agreement may be terminated on the terms of the License Agreement.

9. Upon termination

9.1. Upon termination of this Agreement, DATA PROCESSOR is obliged to return all personal data received on behalf of DATA CONTROLLER and covered by this Agreement, if requested by DATA CONTROLLER. The return should occur in XML or another open file format.

9.2. DATA PROCESSOR shall delete or properly destroy all documents, data etc., containing information covered by the Agreement. This also applies to any backups. Deletion and/or destruction shall also include all copies by e-mail and other storage locations.

9.3. Normally all data (as mentioned in 9.2.) is deleted within 3 months from termination of the license agreement unless data cannot be deleted as a result of requirements under law or regulation. Backups (backups) will be deleted no later than 24 months from the end of the license agreement.

9.4. DATA PROCESSOR shall document in writing that deletion and or destruction has been carried out in accordance with the Agreement within a reasonable time.

9.5. DATA PROCESSOR covers all costs in connection with the return or deletion of personal data.

10. Notices and any miscellaneous charges

10.1. The parties agree that any need for changes to this Agreement upon introduction of the GDPR shall be implemented electronically.

10.2. The parties agree that the agreement can be signed
electronically.

10.3. Notices under this Agreement shall be sent in writing to the following persons:

For DATA CONTROLLER:
The company that uses the Youtello solution.

For DATA PROCESSOR:
Position: ICT-responsible
Telephone: +47 47 47 45 60
E-post: kundeservice@edialog24.no

11. Choice of law and venue

The agreement is governed by Norwegian law and the parties adopt the Data Controller’s repatriation as a venue. This also applies after termination of the agreement.

12. Definitions

Agreement: The Data Processing Agreement as described herein.

Processing of personal data: Any use of and association with personal data, such as collection, registration, storage and disclosure or a combination of these.

Data processor: eDialog24 AS, which supplies the product Youtello®.

Data controller: The customer and the company that is a user of the Youtello®.

The program: Youtello®.

Personal data: Information that can be linked to or identify a person.

Support: Technical support

Terms of Service: Terms of Use of Youtello®.