Telephony
Bedriftsnett + Youtello
Expand your Bedriftsnett solution with Youtello and experience significant benefits for your business, your employees, and your customers. Continue using your mobile as usual while automatically logging calls, tasks, and activities in Youtello. You’ll also receive notifications with important customer information before answering a call, and reminders for follow-up after a customer conversation.
With Youtello, you «own» customer conversations.
Notifications
Get right information at the right time
Embrace the advantage of accessing crucial customer insights prior to answering calls. Youtello provides notifications. offering details such as caller`s identity, the recent interaction date, the previous contact personnel, and the nature of the inquiry. Additionally, Youtello features its unique «Remenber to Call Back» functionality, ensuring you never overlook customer follow-ups.
Messaging and group chat
Your colleagues just a click away
Effortless dispatch prompt messages and seamlessly exchange photos, videos, and documents with colleagues, customers, and partners. Moreover, benefit from a shared chatroom accessible to all members within the organization. An exclusive «important message» feature guarantees widespread message dissemination.
The utilization of messaging and group chat enhances unity, streamlines interaction, and fosters collaboration across the entirety of the company.
Customer profile / Contact profile
Everything you need in one place
Witness the seamless archival of customer interactions on dedicated customer profiles. Youtello ensures consolidation of all essential customer details in a single location, encompassing call history, contact particulars, and document repositories.
Engage with your clientele in a professional manner, equipped with swift access to information, expertise, and personalized service
Consent management
Safeguarding privacy with confidence
Youtello`s adept gathering and management of consents work diligently to ensure the privacy of both employees and customers in a reliable manner.
With Youtello, you can engage in upselling within legal boundaries, while maintaining the assurance that privacy is upheld in accordance with GDPR regulations.
Integrations
CRM connect
Maximize the value of your CRM investment by connecting it to Youtello. This integration simplifies the process of registering new customers and customer activities for all employees, making your CRM richer in quality-assured and valuable customer data. As a bonus, your company will automatically log all direct mobile calls from customers, and all employees will receive Youtello notifications with important CRM information before answering a customer call.
E-mail (coming soon)
Effortless archival and instant alerts
Streamline your workflow by eliminating manual entry – allow all your emails to be automatically archived on dedicated customer / contact profiles.
Moreover, when dispatching emails, Youtello will promptly alert you if any recent customer interactions warrant your attention. Read more.