Terms & Privacy policy
Youtello is designed to give you simpler, safer and more valuable working days. Our Terms of Service, Privacy Policy and Data Processing Agreement are available below:
Terms of Service Youtello®
Last updated: 17.02.2025
1. About Our Services
We offer products and services for secure and effective customer communication, including caller identification, call management, and customer support. eDialog24 collaborates with partners, service providers, and affiliates to provide our products and services and enable you to connect to their services.
Access to services
To deliver our services globally, we store and distribute data in secure data centers across multiple countries. This global infrastructure is crucial for the functionality of the services. For users in the EU/EEA, personal data is stored in data centers located within the EU/EEA.
Registration and Account
To use our products and services, you must register with accurate information and your current mobile number. By registering, you consent to receiving text messages, notifications, e-mails, and calls (from us or our third-party providers).
For companies and businesses, registration information must be accurate, up-to-date, and complete, including legal business numbers and company names. It is the company’s responsibility to keep this information updated.
The company name must not:
(a) be false, misleading, fraudulent, or defamatory
(b) imitate a third party or contain special characters, excessive punctuation, or trademark terms, or
(c) infringe trademarks, publicity rights, or other legal rights.
We reserve the right to reclaim account names on behalf of a business or person who has legal rights to these names.
Communication Prefrences
By using our services, you, your company, or your business consent to eDialog24s and its required third-party providers sending you electronic messages via Youtello or other channels, including:
(a) account notifications, password changes, payment authorizations, and other transactional information,
(b) updates about our terms of service and,
(c) information about products, services, surveys, events, news, and promotions from eDialog24/Youtello – where permitted by applicable law.
If you do not wish to receive messages related to point (c), you can opt-out by clicking the «unsubscribe» link in such messages.
Devices and Software
To use our products and services, you must have access to the necessary devices, software, and internet connection, which we do not provide. You must also accept that our services require manual or automatic updates, and that we may send you notifications through the service to ensure functionality.
Fees, Charges and Taxes
You are responsible for any costs associated with mobile data, internet usage, and other fees or taxes that may apply when using our products and services.
Privacy and Security
The Youtello platform is developed with a strong focus on privacy and security. Our privacy policy and data processing agreement describe how we handle user data.
2. Use of Youtello
User access is personal and cannot be transferred to others. You, your company, or your business are granted a non-exclusive, non-transferable, and time-limited right to use the products and services of the Youtello platform during the agreement period, in accordance with this agreement and the terms of service.
Terms and Guidelines
You, your company, or your business must use our products and services in compliance with applicable terms and guidelines. Violations may result in actions against your account, including deactivation or suspension. If your account is deactivated or suspended, you agree not to create a new account without our permission.
Lawful and Acceptable Use
Our products and services may only be used for lawful, approved, and acceptable purposes. You, your company, or your business must not engage in activities that violate these terms or other relevant guidelines related to the use of our products and services.
Damage to Youtello or Users
You, your company, or your business must not – directly or indirectly, manually or using automated tools – access, use, copy, modify, distribute, license, or otherwise exploit our products and services in an unauthorized, harmful, or detrimental manner that weakens eDialog24, our systems, users, or others. This includes, but is not limited to, the following actions:
(a) Reverse-engineering, modifying, decompiling, or otherwise extracting code from our services.
(b) Transmitting, storing, or spreading viruses or other harmful code via our services.
(c) Attempting to gain unauthorized access to our services or systems.
(d) In any way diminishing the security, confidentiality, availability, or performance of our services.
(e) Creating accounts using automated or unauthorized methods.
(f) Collecting information about our users in an unauthorized manner.
(g) Selling, reselling, leasing, or charging for our services or data obtained from us in unauthorized ways.
(h) Distributing or making our services available via a network so that multiple devices can use them simultaneously, unless explicitly authorized by us.
(i) Developing software or APIs that significantly replicate our services for third-party use.
(j) Abusing reporting channels by submitting false or unfounded reports or complaints.
Protect Account
You, your company, or your business are responsible for protecting both your device and your Youtello account. If you detect unauthorized use or security breaches, you must immediately notify us.
3. Apps
Youtello apps can be downloaded via the Apple App Store or Google Play Store and activated as part of the Youtello platform. This agreement applies to apps developed by eDialog24 AS concerning quality and responsibility.
4. Technical performance
A. General
If a commercial agreement for the use of Youtello is made with one of our approved partners, performance will be governed by Section 4B (Support) and Section 4C (availability) in accordance with that agreement.
If a commercial agreement for the use of Youtello is made directly with eDialog24 AS, performance will be governed by Sections 4B, 4C, and 4D below.
B. Support
Support for our products and services is available via www.youtello.no/en/support (webchat), phone, email, and directly in Youtello. Support is provided only for software and services supplied by eDialog24, and not for third-party software or hardware.
Support is guaranteed on weekdays during regular Norwegian working hours (UTC +1, 08:00–16:00). If users require guaranteed support outside of these hours, a separate written agreement (SLA) can be made between the parties.
C. Availability
The customer acknowledges that Youtello may be made unavailable for certain short periods due to planned and/or unplanned downtime for necessary service and maintenance of the Youtello®® solution. eDialog24 reserves the right to make changes and updates in Youtello® without notifying the Customer but shall endeavor, if possible, to provide such notification. eDialog24 shall, as far as possible, make changes and updates at times that cause the least possible burden to the Customer.
D. Maintenance / Updates
The user acknowledges that the Youtello platform may occasionally be unavailable due to planned or unplanned maintenance. eDialog24 reserves the right to make changes and updates to the Youtello platform without prior notice but will, if possible, notify users in advance. Changes and updates will, as far as possible, be made at times that cause minimal inconvenience to the user.
5. Payment
Payment for products and services related to the Youtello platform is made according to the commercial agreement entered into for Youtello. This agreement may be with one of our approved distributors or directly with eDialog24 AS.
eDialog24 has the right to change the content of the Youtello platform, and with prior notice, eDialog24 may increase the prices of Youtello platform products and services.
eDialog24 may also, with prior notice, transfer billing to a third party, which may result in changes to the user’s billing and payment procedures.
6. User data
A. Storage
As long as the agreement is active, eDialog24 will securely store user data in compliance with GDPR.
If you use our products and services as an individual, the storage and processing of your user data are governed by our privacy policy. For companies and businesses, both our privacy policy and data processing agreement apply.
Your Rights:
eDialog24 does not claim ownership of the information you, your company, or your business upload to your Youtello account or through our products and services. You/your business must have the necessary rights to the information stored, as well as the right to grant the permissions required under our terms.
Our Rights:
We own all copyrights, trademarks, domains, logos, product designs, trade secrets, patents, and other intellectual property rights related to our products and services. You/your business may not use our trademarks, logos, or other intellectual property rights without written permission from us.
B. Use of User Data
eDialog24 has the right to use user data to operate, maintain, and develop the Youtello platform’s products and services.
Your Permission:
In order for us to deliver our products and services, you, your company, or your business grants eDialog24 AS a global, non-exclusive, royalty-free, and transferable license to use, reproduce, distribute, create derivative works from, display, and perform the content you upload, submit, store, send, or receive via our products and services. This license is limited to the operation, development, and delivery of our services, such as displaying profile pictures, sending messages, and storing undelivered messages on our servers until they are delivered.
Our Permission
We grant you, your company, or your business a limited, revocable, non-exclusive, and non-transferable license to use our products and services in accordance with our terms. This license only grants you the right to use the products and services as outlined in the terms – no implied or additional licenses are granted.
See our privacy policy and data processing agreement for more details on how we handle user data.
7. Privacy and Data Security
A. Security
You, your company, or your business are responsible for all activity on your Youtello account. For companies or businesses, only authorized individuals acting on behalf of the company or business may access and use the account.
You, your company, or your business must:
(a) protect login credentials,
(b) secure both devices and the Youtello account,
(c) prevent unauthorized access or use of our products and services, and
(d) immediately notify us if a security breach is detected or suspected in relation to our products and services.
Additionally, your company or business must follow recognized industry standards for data security to protect its data, networks, and systems from unauthorized access, use, or copying. If eDialog24 discovers that your company or business has failed to protect customer data, we may require the deletion of all information collected via our products and services.
B. Personal Data
Our privacy policy and data processing agreement outline what information we receive and collect from you, your company, or business, how we use this information, and your/your business’s rights concerning the processing of that data.
C. Third-Party Solutions
Our products and services may allow you to access, use, or interact with third-party websites, content, products, and services.
For example, you may choose to use third-party services for data backup (such as iCloud or Google Drive), which can be accessed via general functionality in operating systems for information sharing between systems. You may also interact with a sharing button on a third-party website that allows you to send information to your Youtello contacts.
Note that our terms and privacy policy only apply to the use of our products and services. When you use third-party products or services, their own terms, privacy and data processing policies will govern the use of these services.
8. Limitation of Liability
A. General
Unless explicitly guaranteed in this agreement, our products and services are provided «as is.» eDialog24 will take all reasonable technical, physical, and administrative measures to provide the best possible products and services at all times, but we cannot guarantee that they will always be error-free.
eDialog24 is only liable in the following cases:
- We are liable for damages to life, body, or health in accordance with applicable legal regulations, in cases of willful misconduct, gross negligence, or liability under product liability laws.
- We will exercise professional diligence in delivering products and services to you, your company, or your business.
Provided that we have acted with professional diligence, eDialog24 will not be responsible for losses that:
- Are not caused by a breach of these terms or other actions on our part.
- Can reasonably be considered foreseeable by both parties at the time the agreement was made.
- Are caused by events outside our reasonable control.
B. Users Use of Products and Services
You, your company, or your business use our products and services at your own risk, and usage is subject to the following disclaimers:
We provide our products and services «as is» without express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, infringement of trademarks and/or rights, and absence of viruses or other harmful code.
- We do not guarantee that:
- The information we provide is accurate, complete, or useful.
- Our products and services are always in operational good standing, error-free, secure, or safe.
- Our products and services will function without interruptions, delays, or defects.
We do not control, and are not responsible for, how or when users use our products, services, features, and interfaces. Additionally, we are not responsible for actions or information (including content) from our users or third parties.
You/your business shall indemnify us, our partners, and affiliated companies, as well as their officers, employees, partners, and representatives (collectively referred to as «eDialog24 parties») from any known or unknown claims, complaints, legal grounds, disputes, or damages (collectively referred to as «claims») arising from or otherwise related to claims you/your business make against third parties.
If the laws of the country or territory where you reside do not permit certain disclaimers, these may be limited according to applicable laws.
This section does not affect our obligations as a data processor under our data processing terms.
C. Force Majeure
Compensation cannot be claimed if one party fails to fulfill its obligations under this agreement, as long as the failure is due to an obstacle beyond the party’s control—an obstacle that it was not reasonably foreseeable for the party to take into account at the time of the agreement or could not avoid or overcome the consequences of.
9. Breach of Contract
A. Payment Default
If you, your company, or your business fail to meet agreed payment obligations by the deadline, eDialog24 or a distributor of our products and services has the right to suspend access to your account. Access will be restored once payment is received, but please note there may be up to a five-day delay from the payment date. In case of repeated or persistent payment default, eDialog24 has the right to terminate the agreement and delete your account and associated data, with 14 days’ written notice.
B. Abuse
We may take action against you, your company, or your business, including deactivating or suspending your account or legal prosecution, if you repeatedly, seriously, or blatantly infringe upon eDialog24’s, our partners’, or others’ intellectual property rights, or if we are required to do so for legal reasons.
10. Terms and Termination
The agreement remains in effect until one of the parties provides written notice of termination, unless otherwise specified in the agreement. Of course, we hope you, your company, or your business continue to use Youtello, but you may withdraw from the agreement at any time and for any reason, as long as the agreed notice period is respected. Regardless of the agreed notice period, you may delete your Youtello account at any time.
Our right to terminate the agreement for cause is not affected. Cause for termination exists if either party breaks laws, infringes third-party rights, or otherwise breaches the terms of the agreement. The terminating party is not expected to maintain the contractual relationship until the agreed termination date or until the notice period expires, taking into account all relevant circumstances and weighing both parties’ interests.
Termination for cause must occur within a reasonable time after the other party becomes aware of the breach. If the breach is related to an obligation under these terms, termination can only occur after an allowed remedy period has passed or after an unheeded warning. However, this does not apply if the breaching party willfully refuses to fulfill its obligations or if specific circumstances justify immediate termination after weighing both parties’ interests.
In line with this section, «Term and Termination,» we may also change, suspend, or terminate your access to or use of our products and services due to suspicious or illegal behavior, including fraud, or if we have reason to believe that you are violating our terms or exposing us, our users, or others to harm, risk, or potential legal exposure. We may also deactivate or delete your account if it is inactive after registration, remains inactive for a certain period, or if payment is overdue by more than 14 days for agreed products and services. If you delete your account, or if we delete or deactivate your account, these terms will terminate as an agreement between you, your company, or your business and us. However, the following provisions will still apply after the relationship between you and eDialog24/Youtello is terminated: «Use of User Data,» «Payment,» «Limitation of Liability,» «Dispute Resolution,» «Term and Termination,» and «Miscellaneous.»
If you, your company, or your business believe that your account has been terminated or suspended by mistake, you may contact us at account@youtello.no .
11. Changes
We continuously work to improve our services, which means we may expand, add new features, or remove existing services, functionality, or support for specific devices and platforms. Our products and services may experience interruptions due to maintenance, repairs, upgrades, or network or equipment failures. We may terminate some or all services, including specific features and support for certain devices and platforms, at any time, with 30 days’ prior notice. However, such notice is not required in urgent situations, such as preventing misuse, responding to legal requirements, or addressing critical security issues, malfunctions, or vulnerabilities. Events beyond our control, such as natural disasters or other force majeure events, may also impact our services.
12. Confidentiality
Information that the parties become aware of in connection with the agreement and the execution of the terms shall be treated as confidential and not made available to third parties without the written consent of the other party. The duty of confidentiality does not prevent information from being used when no legitimate interest requires it to be kept confidential, such as when the information is publicly known or readily accessible from other sources.
The parties shall take necessary measures to prevent unauthorized access to, or disclosure of confidential information, even after the termination of the agreement. The duty of confidentiality does not prevent the parties from utilizing experience and expertise gained through the execution of the agreement.
13. Dispute Resolution
The agreement is governed by Norwegian law. Any disputes arising in connection with the agreement shall be attempted resolved through negotiations. If an amicable solution is not achieved, the dispute shall be settled by the ordinary courts in Norway, with Trondheim District Court as the legal venue.
14. Miscellaneous
Unless otherwise agreed in writing between you, your company, or your business and us, our terms of service constitute the entire agreement regarding the Youtello platform’s products and services, replacing any prior agreements.
We reserve the right to later specify that parts of our products and services will be governed by separate terms (which you may accept separately). Our products and services are not intended for distribution or use in countries or territories where such distribution or use would violate local laws or impose obligations on us to comply with laws of other countries. We reserve the right to limit our services in any country or territory.
You agree to comply with applicable export control and trade sanction laws, both in the U.S. and internationally («Export Laws»). You shall not directly or indirectly export, re-export, offer, or otherwise transfer our products and services to:
(a) persons, entities, territories, or countries subject to Export Laws;
(b) persons on restricted party lists issued by U.S. or other governmental authorities; or
(c) for purposes prohibited by Export Laws, including nuclear, chemical, or biological weapons or missile technology, without the necessary approval from relevant authorities.
You must not use or download our services if you are located in a restricted country or territory, are listed as a restricted party, or use the services for purposes prohibited by Export Laws. You must also not attempt to conceal your location using IP proxies or other means.
Any amendments or waivers of these terms require written approval. We may update these terms periodically when current terms become inappropriate or insufficient. Unless otherwise required by law, we will provide at least 30 days’ notice (e.g., by email or within our services) before revised terms take effect. By continuing to use our products and services after the updates, you agree to the revised terms.
We may freely assign our rights and obligations under these terms to partners or in connection with mergers, acquisitions, restructuring, asset sales, or legal changes. Such transfers will comply with applicable law, and we will seek your consent where required.
If any provision is found to be unlawful, invalid, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision will be considered severable without affecting the validity of the remaining provisions.
We reserve all rights not expressly granted to you. In some jurisdictions, you may have consumer rights that cannot be waived by contract, and these terms are not intended to limit such rights.
We value feedback and suggestions regarding our products and services, but you understand that we have no obligation to compensate you for them.
15. Notice
Inquiries and notices regarding our products and services should be directed to:
eDialog24 AS
Ingvald Ystgaards vei 23
7047 Trondheim
Norway
16. Definitions
eDialog24: eDialog24 AS is the owner, developer, and provider of the Youtello® platform.
Agreement: The agreement for the delivery and use of products and services related to the Youtello platform entered into between the User, the Company, or the Business in a separate contractual document. The Agreement includes all appendices.
Processing of Personal Data: Any use of and interaction with personal data, such as collection, registration, storage, disclosure, or a combination of these activities.
User: The individual user of the Youtello platform.
Company/Business: The legal entity specified by name and organization number / company number / tax identification number when ordering the Youtello platform.
Data: All content uploaded to or generated within the Youtello platform.
Privacy Policy: A document describing which personal data we process and for what purposes.
Data Processing Agreement: A document describing how we process your company’s or business’s user data and personal data.
Apps: Applications for mobile phones, tablets, and PC/MAC used by the User, Company, or Business to access the Youtello platform.
Personal Data: Information that can be linked to or identify an individual.
Support: Technical support.
Service: Programs, products, services, APIs, apps, etc., that eDialog24 AS will provide to the Customer in accordance with the Agreement.
Terms of Service: The terms governing the use of the Youtello platform and related products and services.
Privacy Policy
Last updated: 17.02.2025
Here is a brief summary of how we process your personal data. You should read the entire privacy policy for a complete overview:
- The Youtello apps and website (“Youtello” or “the service”) are provided by eDialog24 AS. Youtello is provided in a scaled-down version or with additional services depending on the country you reside in.
- We process your personal data in accordance with the Norwegian Personal Data Act, GDPR and EU Directive 2002/58/EC. We are committed to transparency regarding how we process your personal data, and you will find more information about this in our privacy policy below. If you have any questions, please feel free to contact us.
- Most of the information we have about you is information you provide when you register a Youtello account for yourself, your company, or your organization. We also collect information through your use of Youtello or products and services related to the Youtello platform.
- We continuously work to improve our services. Therefore, we also collect information about how you and others use Youtello so we can analyze usage patterns and the needs of our users. Typically, we limit the personal data processed and aggregate or de-identify the information so that individual users cannot be identified.
- We tailor Youtello and our communication based on how you use the service, ensuring the service is as relevant as possible for you.
- Your personal data will not be shared with anyone unless it is necessary to provide the service, you have given us consent to share it, or our legitimate interests enable such sharing.
- You can update the personal data registered in your user profile at any time. We do not retain the data longer than necessary based on the purpose of the processing and legal obligations.
- Other Youtello users may access your information, such as the account owner in your company or organization, or groups you are a member of or have linked your account to.
1. Introduction
At eDialog24, it is important to us that your privacy is protected when you use our products and services, and that you understand how we use your personal data. In this privacy policy, we explain, among other things, what information we collect and why, as well as how we use this information. We need to process certain information about you to provide our products and services. This privacy policy forms part of Youtello’s terms of service.
2. Information We Collect
Information You Provide to Us (Profile Information)
In connection with your user account, you can register information such as your name, e-mail address, phone number, and address. You may also choose to upload a profile picture. When you create a user account, we also generate a user ID linked to your profile.
Interests and Activities Added to Your Account (Account Information)
In connection with your user account, you can add additional information, such as groups you create or join.
Payment and Transaction Information (Financial Information)
If you make purchases, we may collect financial information, such as details of the product or service purchased (including time, date, and product details) and the payment method (e.g., payment card information).
Posts, Comments, Messages, and Emojis (User-Generated Content)
You can use Youtello to communicate directly with individual members or send group messages to all members of a group. You should not share sensitive personal data or any other information you do not wish others to know in posts, comments, or messages.
Information Youtello Collects When You Use the Service (Activity and Technical Information)
We process information related to your use of the service, including:
a) Groups you participate in and your activity within those groups
b) The domain from which the service is accessed
c) The browser used
d) Duration of visits
e) IP address
f) Device information
g) Cookies
h) Anonymous identifiers
i) Timestamp of visits
j) How you use the service (e.g., which content you click on and which features you use)
k) The number of groups you create
l) Information about geographical location
m) The time it takes for you to complete tasks within the service
Location Data
We collect data about your approximate geographical location, derived from the IP address used when connecting to the service.
Information We Collect from Others (Third-Party Information)
The account owner for your company or organization may upload basic profile information about you and others to the service (for example, to invite individuals to use the service or join a group).
3. How We Use Your Personal Data and Our Legal Bases
The legal bases we use to process your personal data are:
a) When it is necessary to perform or enter into a contract with you (“Contract”)
b) When it is necessary to fulfill our or a third party’s legitimate interests (“Legitimate Interest”)
c) Your consent (“Consent”)
d) When it is necessary for us to comply with our legal obligations (“Legal Obligations”)
Below, we outline the purposes for processing your personal data and the corresponding legal basis for each purpose.
Provision of the Service to You (Contract)
eDialog24 uses your personal data, such as your Youtello profile information, to provide products and services as agreed in our terms of service. In short, this means that the account owner for your company or organization may add you to groups via your Youtello profile. When you join a group, you gain access to various features of our service and can communicate directly with other group members.
We also use profile and financial information to, for example, confirm your identity and process payments from you.
When you use the service to send messages to other users or create groups, we collect user-generated content. Additionally, we use profile, activity, and technical information to provide customer service and support, helping you in the best possible way.
The legal basis for these processing activities is the contract we have with you.
Personalization of the Service and Communication (Legitimate Interest)
It is in our interest to offer user-friendly products and services that are as relevant as possible for you. To this end, we use your profile information, account information, and activity and technical data to suggest and communicate content and features tailored to you.
We also personalize the service based on your actions and preferences, such as automatic login and adapting products and services for your device.
The legal basis for this processing is our legitimate interest in providing user-friendly and relevant products and services to our users.
Product Development, Analysis, and Statistics (Legitimate Interest)
We process profile information, account information, limited financial information, and activity and technical data to better understand how our users access and use the service. The purpose is to better respond to user preferences and improve the service as a whole.
Examples include analyzing and identifying user trends among large and small user groups, generating statistics and insights on service usage, collecting user feedback from surveys, and testing new features. When necessary, we take measures to ensure that individual users cannot be identified.
The legal basis for this processing is our legitimate interest in improving and developing our products and services.
Direct Marketing – Marketing via Email, SMS, etc. (Legitimate Interest or Consent)
We send marketing materials about our own products and services via email, SMS, and similar channels if you are already a user of our services and have not opted out of such marketing.
We will always request your consent to send marketing communications if you are not a user of our services or if we wish to send you information about third-party products or services.
When sending direct marketing as described above, we use your profile information. We may also personalize this marketing using account information, financial information, and behavioral and technical data.
The legal basis for this processing is our legitimate interest in keeping you updated with our offers and promotions.
You can opt out of receiving direct marketing at any time. By opting out or withdrawing your consent, you also object to the further use of your personal data for direct marketing purposes, including profiling.
Use of Third-Party Marketing Services
We use services from third parties such as Google and Meta/Facebook to market our service. In this context, we may share your profile information and/or activity and technical data.
The legal basis for this processing is your consent and/or our legitimate interest in marketing our services in relevant channels and receiving other marketing-related services, such as analytics and performance measurement.
Security and Misuse Prevention
We may process profile information and activity and technical data to ensure the security of the service and its users, as well as to prevent and reduce the risk of misuse.
The legal basis for this processing is our legitimate interest in detecting and preventing misuse of the service.
If misuse is suspected (e.g., use contrary to our terms) and/or unauthorized use of the service occurs, we reserve the right to investigate the relevant Youtello account (including messages sent from the account) and take any necessary actions.
Use of Cookies
Cookies, device identifiers, or similar technologies (“cookies”) may be stored on or accessed from your device for the purposes described above.
The legal basis for the use of cookies is consent in accordance with the national implementation of the ePrivacy Directive or other local laws in the country where you use the service.
You can adjust your preferences at any time by changing your browser settings. However, please note that some parts of the service may not function properly if cookies are completely disabled.
For Purposes Required by Law (Legal Obligations)
We process your personal data when we are required to retain or collect personal data to meet legal obligations, such as retaining purchase details for accounting purposes.
We may also share your personal data when required by requests from authorities in the country where you use the service.
4. How We Share Your Personal Data or How Other Share With Us
General
We use third-party service providers (such as telecommunications operators and technology providers) who act as data processors on our behalf. In such cases, we always enter into data processing agreements to ensure data security.
International Transfers
Currently, all our data processors are located within the EU/EEA. In the event of future changes, we will adhere to established standards for international transfers of personal data. To ensure that our data processors handle personal data securely, we will use the EU’s standard contractual clauses for transfers of personal data to third countries.
Interaction with Other Youtello Users
Profile information you register (such as name, email address, phone number, photo (if added), and user-generated content) is visible to other members within your company or organization and to groups you are a member of.
The profile information you choose to share and your contact preferences are visible to other members in your company, organization, or group when you use the service to communicate with them.
Social Media
We have a Facebook and Instagram page. Facebook stores cookies on your device when you use their service. We recommend that you read Facebook’s information on how they process personal data.
Regarding the personal data that we control and have access to through your use of our Facebook and Instagram pages, we are joint data controllers with Facebook. We may use insights from social media for statistical and analytical purposes, solely at an aggregated level.
5. In Addition to Being The Data Controller, eDialog24 is Also a Joint Controller and Data Processor
eDialog24 primarily processes personal data as the Data Controller (see above). For companies or organizations, eDialog24 acts as both the Data Controller and Data Processor.
6. Your Rights As a Youtello User
You have specific rights regarding the personal data we process about you. These rights include:
- Access, correction, deletion, retrieval, and reuse of your data across different services («data portability»).
- The right to restrict or object to certain processing activities.
- Your personal data will not be sold without your explicit consent.
- The right to withdraw your consent if the processing is based on consent.
To exercise these rights, you can contact our Data Protection Officer at account@youtello.no .
These rights may be limited, for example, if fulfilling the request would disclose information about others, violate the rights of a third party (including our rights), or if we are legally required to retain certain information or have compelling legitimate interests in retaining it. Relevant exceptions are outlined in the Norwegian Personal Data Act or equivalent laws in the country or region where you use the service. We will inform you of any applicable exceptions if relevant.
Profile information you have registered will be available in your profile. If any of the information we have about you is incorrect, we encourage you to update your profile.
7. Retention of Personal Data
We do not retain your personal data longer than necessary to fulfill the purposes of processing and our legal obligations.
8. Information Security
We have implemented organizational and technical procedures and measures to ensure that your personal data is protected against unauthorized access, accidental alteration, and remains available when needed. When Youtello is used for business purposes, messages will be stored safely but in clear text for search optimization purposes. Messages are only accessible for users with the necessary role or permission. Information in Youtello can only be accessed with valid security access tokens.
9. Changes to the Privacy Policy
We will occasionally update this privacy policy to reflect any changes in the service. In the event of significant changes, we will notify you directly in an appropriate manner, either via the service or by email.
10. Data Controller and Contact Information
eDialog24 AS, Organization Number: 885 637 892, Ingvald Ystgaards vei 23, 7047 Trondheim, Norway.
Questions regarding our privacy policy can be directed to our data controller at account@youtello.no .
Data Processing Agreement
pursuant to the Norwegian Personal Data Act and the General Data Protection Regulation (GDPR).
Last updated: Feb. 17 2025
1. Purpose of the Agreement
1.1 The purpose of this agreement is to regulate the rights and obligations of the data controller and the data processor when the data processor processes personal data on behalf of the data controller. The agreement ensures the parties’ compliance with Article 28(3) of the European Parliament and Council Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).
1.2. This agreement governs the DATA PROCESSOR’s processing of personal data on behalf of the DATA CONTROLLER, including collection, registration, compilation, storage, disclosure, or combinations thereof.
1.3. The agreement is an appendix to the agreement on the use of eDialog24’s products and services, including Youtello (Terms of Service).
2. Purpose and Processing of Personal Data
2.1.The DATA PROCESSOR develops and provides solutions and software to its customers (DATA CONTROLLER). The DATA PROCESSOR commits to perform maintenance and support on the software according to the terms of service. This also includes processing information collected and processed by the DATA CONTROLLER in the system/software provided by the DATA PROCESSOR.
2.2. The purpose of the agreement is to establish the terms for the DATA PROCESSOR’s processing of personal data on behalf of the DATA CONTROLLER, including fulfilling the requirements for a data processing agreement under the Norwegian Personal Data Act and GDPR.
2.3. The agreement covers all processing of personal data that the DATA PROCESSOR gains access to through maintenance and support according to the license agreement. The license agreement entails that the DATA PROCESSOR shall have access to electronically stored information collected, archived, and processed by the DATA CONTROLLER. The processing by the DATA PROCESSOR follows from the concluded license agreement with the DATA CONTROLLER or according to instructions from the DATA CONTROLLER as part of fulfilling the license agreement.
2.4. The basis for the DATA PROCESSOR’s obligations and rights under this data processing agreement applies for the same period as the license agreement with the DATA CONTROLLER.
2.5. Personal data processed by the DATA PROCESSOR under the license agreement includes:
First Name, Last Name, Customer Number (Organization Number), Company Name, Vistiting Address, Postal Address, Postal Code, City / Town, IP Address, Notes (Telephone), Conversation Content (E-mail, Messages, SMS), E-mail (SMTP header/metadata information > Deleted along with the E-mail).
The DATA PROCESSOR also has the right to process personal data contained in documents and notes uploaded by employees of the DATA CONTROLLER in the system/program provided by the DATA PROCESSOR.
2.6. To fulfill the license agreement, the DATA PROCESSOR has the right to carry out the following processing activities of personal data entered into the program by the DATA CONTROLLER:
Collection, registration, compilation, storage, deletion, as well as disclosure of personal data or combinations thereof, on behalf of the DATA CONTROLLER.
The DATA PROCESSOR shall process personal data necessary to perform statutory tasks and obligations arising from the service terms, reasons of necessity, or in cases where consent has been given by the individual. The processing also applies to personal data that the DATA CONTROLLER has instructed the DATA PROCESSOR to process.The DATA PROCESSOR shall process personal data necessary to perform statutory tasks and obligations arising from the service terms, reasons of necessity, or in cases where consent has been given by the individual. The processing also applies to personal data that the DATA CONTROLLER has instructed the DATA PROCESSOR to process.
2.7. The DATA PROCESSOR shall handle personal data only in the same manner as the DATA CONTROLLER is permitted to do.
2.8. If the DATA PROCESSOR determines the purpose of processing personal data and the means to be used beyond what is stated in the service terms, this agreement, and any instructions from the DATA CONTROLLER, the DATA PROCESSOR shall be considered the data controller for such processing.
3. Obligations of the Data Controller
3.1. The DATA CONTROLLER determines the purpose of processing personal data and the means to be used. The DATA CONTROLLER is responsible for ensuring that the processing of information complies with the requirements established by the Norwegian Personal Data Act and GDPR.
3.2. The DATA CONTROLLER is responsible for ensuring that affected individuals whose personal data is being processed are informed in accordance with the rules in force under the Norwegian Personal Data Act or GDPR.
4. Obligations of the Data Processer
4.1. The DATA PROCESSOR shall only process information about data subjects in accordance with the agreement between the parties, including the DATA CONTROLLER’s documented instructions. The DATA PROCESSOR therefore has the right to process personal data of data subjects in the manner outlined in the agreement or as necessary to fulfill the license agreement with the DATA CONTROLLER.
4.2. The DATA PROCESSOR is only obliged to comply with any instructions from the DATA CONTROLLER for the processing of personal data under this data processing agreement and the license agreement.
4.3. Any instruction from the DATA CONTROLLER beyond what is specified in the service terms and this agreement shall only be carried out if the DATA PROCESSOR is compensated for the additional cost incurred by the DATA CONTROLLER.
4.4. The DATA PROCESSOR is obliged to notify the DATA CONTROLLER immediately if the DATA PROCESSOR believes that an instruction from the DATA CONTROLLER is in conflict with applicable national or regional laws and regulations.
4.5. The DATA CONTROLLER has, unless otherwise agreed or required by law, the right to access and review the personal data being processed and the systems used for this purpose. The DATA PROCESSOR is obliged to provide the necessary assistance for this.
4.6. The DATA PROCESSOR is obliged to ensure that persons authorized to process personal data are subject to a duty of confidentiality regarding documentation and personal data they gain access to in accordance with the service terms and this agreement. This provision also applies after the termination of the agreement.
4.7. DATA PROCESSOR is responsible for ensuring that subcontractors engaged by DATA PROCESSOR fulfill their duties corresponding to those applicable to the DATA PROCESSOR under this agreement.
4.8. The DATA PROCESSOR is obligated to implement appropriate technical and organizational measures to ensure that the processing of personal data complies with the requirements of the applicable laws and regulations of the country or region. The DATA PROCESSOR must make available to the DATA CONTROLLER all information necessary to demonstrate compliance with the obligations of the data processor.
4.9. Upon requests from the data subject to exercise their rights under Chapter 3 of the General Data Protection Regulation (GDPR), the DATA PROCESSOR is obligated to assist the DATA CONTROLLER in fulfilling their obligations.
4.10. The DATA PROCESSOR must implement appropriate technical and organizational measures to achieve a level of security that is suitable for the risks involved. The DATA PROCESSOR must assist the DATA CONTROLLER in ensuring compliance with the obligations under Articles 32–36 of the GDPR, considering the nature of the processing and the information available to the data processor. The DATA PROCESSOR must also assist the DATA CONTROLLER in fulfilling the DATA CONTROLLER’s obligation to respond to requests made by the data subject to exercise their rights.
4.11. The DATA PROCESSOR is obligated not to transfer personal data to a third party without prior notification to and approval from the DATA CONTROLLER.
5. Use of Subcontractors
5.1. If the DATA PROCESSOR engages a subcontractor or others not typically employed by the DATA PROCESSOR, this must be agreed upon in writing in the service terms with the DATA CONTROLLER before processing of personal data begins.
5.2. All individuals performing tasks on behalf of the DATA PROCESSOR involving the use of the relevant personal data must be aware of the DATA PROCESSOR’s contractual and legal obligations and comply with the terms of these obligations.
5.3. The DATA PROCESSOR may not engage or replace other data processors beyond what is specified in this agreement without informing the DATA CONTROLLER and providing the DATA CONTROLLER with the opportunity to object to such changes.
5.4. The DATA PROCESSOR has the following subcontractors who process personal data on behalf of the DATA CONTROLLER:
DigitalOcean – Cloud based data center (EU)
Youtello solution is located and operated from the Netherlands.
Personal data: Name, last name, phone number and e-mail.
https://www.digitalocean.com/
Global Connect – Email accounts (Norway)
Email handling in Youtello goes through this provider.
Personal data: Name, last name and e-mail.
https://globalconnect.no
Nordic Hosting – Web / E-mail accounts (Norway)
Web site and e-mail handling in Youtello goes through this provider.
Personal data: Name, last name, phone number and e-mail.
https://nordichosting.com
Traq – Consent management (Norway)
Personal data: Name, last name, phone number and e-mail.
https://no.traq.tech/
Front – Number lookup (Norway)
Personal data: Phone number.
https://fro.no/
1881 – Number lookup (Norway)
Personal data: Phone number.
https://www.1881.no/
Telia Norge / Phonero – Phone operators (Norway)
Personal data: Phone number (only exchanged with an active integration)
https://www.telia.no, https://www.phonero.no
Cisco / Connected Mobile Operators – Phone operators (Global)
Personal data: Phone number (only exchanged with an active integration)
https://www.cisco.com/
6. Security
6.1. The DATA PROCESSOR shall meet the security requirements necessary under Article 32 of the General Data Protection Regulation (GDPR). The DATA PROCESSOR must document procedures and other measures to comply with these requirements. The documentation must be available upon request by the DATA CONTROLLER.
6.2. Deviations must be reported by the DATA PROCESSOR to the DATA CONTROLLER. The DATA CONTROLLER is responsible for ensuring that the deviation is reported to the Data Protection Authority when such a notification is required.
6.3. The DATA PROCESSOR is obligated to keep personal data from the DATA CONTROLLER securely separated from personal data belonging to the DATA PROCESSOR’s other clients.
7. Security Audits
7.1. The DATA CONTROLLER may agree with the DATA PROCESSOR that regular security audits be conducted for systems and similar services covered by this agreement.
8. Duration of the Agreement
8.1. The agreement remains in effect as long as the DATA PROCESSOR processes personal data on behalf of the DATA CONTROLLER.
8.2. In case of a breach of this agreement or the Norwegian Personal Data Protection Act or the GDPR, the DATA CONTROLLER may require the DATA PROCESSOR to immediately stop processing the data.
8.3. The agreement may be terminated under the terms outlined in the service terms.
9. Upon Termination
9.1. Upon termination of this agreement, the DATA PROCESSOR is obligated to return all personal data received on behalf of the DATA CONTROLLER and covered by this agreement, if requested by the DATA CONTROLLER. The return must occur in XML or another open file format.
9.2. The DATA PROCESSOR must delete or properly destroy all documents, data, etc., containing information covered by the agreement. This also applies to any backups. Deletion and/or destruction must also include all copies in emails and other storage locations.
9.3. Normally, all data (as mentioned in 9.2) will be deleted within 3 months after termination, unless data cannot be deleted due to requirements under applicable law or regulations in the country or region where the agreement was made. Backups must be deleted no later than 24 months after the license agreement terminates.
9.4. The DATA PROCESSOR must provide written documentation that deletion and/or destruction has occurred in accordance with the agreement within a reasonable time.
9.5. The DATA PROCESSOR will cover all costs associated with the return or deletion of personal data.
10. Notifications and Additions
10.1. The parties agree that any changes to this agreement will be made electronically.
10.2. The parties agree that the agreement can be signed digitally.
10.3. Notifications under this agreement must be sent in writing to the following individuals:
For DATA CONTROLLER:
The designated person in the company or organization that is using Youtello.
For DATA PROCESSOR:
Data controller at eDialog24 AS
Telefon: +47 47 47 45 60
E-post: account@youtello.no
11. Governing Law and Juridiction
The agreement is governed by Norwegian law. Any disputes arising in connection with the agreement should be attempted to be resolved through negotiations. If an amicable solution is not reached, the dispute will be decided by the ordinary courts in Norway, with Trondheim District Court as the venue.
12. Definitions
Agreement: The Data Processing Agreement as described in this document.
Processing of personal data: Any use of and connection to personal data, such as collection, registration, storage, and disclosure, or a combination of these.Data
Processor: eDialog24 AS, the owner, developer, and provider of the Youtello® product solution.
Data Controller: The customer, company, or entity that has acquired and uses the Youtello® product solution.
Program/System: The Youtello® product solution.
Personal Data: Information that can be linked to or identify a person.
Support: Technical support.
Service Terms: The terms of use for the Youtello® product solution.