Privacy statement

Introduction

This privacy statement applies to eDialog24 AS and we explain why we collect information about you, how we use this information and how we take your privacy into account.

eDialog24, by the general manager, is the data controller for the company’s processing of personal data. The declaration contains information you are entitled to when information is collected from our websites (Section 19 of the Personal Data Act) and general information about how we process personal data (Section 18 1st paragraph of the Personal Data Act).

eDialog24 AS’s basis for processing personal information will vary, but will, according to the Personal Data Act § 8 letter a and b, consist of the consent of the registered person or because it is required by law. Furthermore, it may be necessary to process personal data to fulfill an agreement with the data subject or to fulfill a legal obligation.

Consent to the processing of personal data may be withdrawn at any time in accordance with Article 13 (2) letter c of the GDPR.

 

About personal data and the regulations

Personal data is information and assessments that can be linked to an identifiable individual. This can be name, address, phone number, email address, IP address, and purchase and behavior history.

All processing of personal data, such as collection, registration, storage, and disclosure is subject to special rules, including the Personal Data Act. It is the general manager who is responsible for ensuring that the processing takes place in accordance with the provisions of the Act. The Norwegian Data Protection Authority supervises compliance with the act.

 

What information do we collect?

To provide the best services possible, we rely on collecting various types of information, including personal information about you. Below is an overview of how we typically collect personal data and what information this typically is. We do not collect sensitive information.

1. Information you provide to us
   If you submit requests via our website, by e-mail, chat, SMS, Facebook, or Twitter or contact us by phone, information will be stored by us if provided and if relevant in our service of you as a customer, name, e-mail address, address, and mobile number. In addition, information that you actively provide as part of the dialogue itself will be stored in the dialogue history. The information you provide may also be enriched by posting services (or other sources such as social media that you actively give us access to).
2. Information we obtain using our services
   When you use our services, we record information about which services you use and how you use them. Among other things, we collect information about:

a.) Your device and internet connection
We may record information about the device you are using, such as mobile/PC manufacturer, operating system, and browser version. We may also collect information about the connection to our Services, such as IP addresses, network ID, cookies, and unique identification files. The phone log for incoming and outgoing direct calls on our mobile phones is shared with other employees in the business, via customer history in the Youtello app, when explicit acceptance has been given per customer for sharing this history.

b.) Use of the Services
We record information about your use of the services, such as which pages you visit, when you visit the websites and what features you have used on the sites.

c.) Location information:
 We may also record your geographic location when you use our service.

3. Information we obtain from other sources
In some cases, we make manual lookups in websites as 1881.no, proff.no or similar sources to supplement missing information within the scope described in section 2a of this statement.

4. Cookies and other content stored locally
When you use our websites, cookies and other data are stored and can later be read by us. Read more about our use of cookies.

 

Cookies

Cookies are small text files that are placed on your computer when you download a website.

Storage of information and processing of this information is not permitted unless the user has both been informed of and has given his consent to the processing. The user shall be informed about and approve what information is processed, what the purpose of the processing is and who processes the information, cf. § 2-7b of the Electronic Communications Act.

The following cookies are used by our chat solution:
Our chat solution places cookies (ed24eDialog24_2018chatopen and version) with information about what stage the chat is in (queue, call or ended), which operator / agent has the conversation, as well as the dialogue itself. The function of the cookie is for the user to be able to navigate the web pages without the chat being interrupted.

 The following cookies are used on edialog24.no and youtello.no:
Our publishing solution (WordPress) places cookies on your device that are used in connection with submitting language detection in the browser to provide the correct language on the website (English or Norwegian).

The cookies (rc::a, rc::b and rc::c) are used to distinguish between humans and bots.

Statistical cookies (_ga, _gat, _gid, collect) help us understand how visitors interact with the website by collecting and reporting information anonymously.

 

Sharing information

In principle, we do not share personal data with other companies, except for our partners who need the information to provide services to us, or with us. If we provide personal information, we enter into agreements with the relevant third parties that limit their opportunity to use the information. We may also disclose information in individual cases required by law, for example to public authorities if there is suspicion of a crime.

 

Transfer of personal data abroad a) Within the EU/EEA

Your personal data may be transferred abroad. The transfer of personal data within the EU / EEA area can freely take place in accordance with applicable data protection legislation.

 

Management of personal data

You can influence what personal data we should have about you and how we should use it. If you discover errors in the information we have about you, you can as a rule change this yourself in the settings or by contacting us so that we can correct this. You have the right to request access to your personal data in accordance with § 18 of the Personal Data Act and the GDPR art. 15. You also have the right to have the processing restricted in certain cases in accordance with Art. 18 GDPR. If you have any questions regarding your personal data, you can contact us at any time at kundeservice@edialog24.no

 

Deletion of personal data

We will store your personal data for as long as necessary to fulfil the purposes set out in this Privacy Notice, including complying with statutory retention period requirements. (The storage of anonymized information is not subject to such limitations or requirements.) You are entitled to delete all our information about you on request, without traceability, if we are not required by law to store these. You can contact us via kundeservice@edialog24.no.

 

Securing personal data

We use appropriate security measures to protect personal information under our control from unauthorized access, collection, use, disclosure, disclosure, copying, modification, or disposal.

 

Especially about marketing in e-mail, SMS and in social media

If you have an active customer relationship with us, we may send you marketing by e-mail or with other electronic communication methods in accordance with § 15 of the Marketing Control Act. It includes newsletters and other inquiries regarding content, services, offers, promotions and events from us, our partners and partners via e-mail, phone, SMS, mail / letter, and social media.

However, if you do not have an active customer relationship, we will only send such marketing if you have given us consent to this. Your personal data may also be used to customize these communications. You can unsubscribe from marketing inquiries easily and free of charge at any time through the unsubscribe function in the emails/SMS messages.

 

Changes to the Privacy Statement

We may periodically update or change the Privacy Statement. In case of major changes, we will inform you.

 

Version             Date             Description of change             Signature

1.0                                            April 19, 2018                First version                                                                           LEK
1.1                                            December 4, 2019         Added section on cookies                                                  LEK
1.2                                            April 24, 2024                 Added some lines in section 2a                                         HJA

 

Right to complain

You have the right to lodge a complaint with a supervisory authority, here the Data Protection Authority, pursuant to Article 13 (2) letter d of the GDPR.

 

Contact information
If you have any questions about our privacy statement or our use of personal information, please feel free to contact us.
E-mail: kundeservice@edialog24.no
Phone: +47 47 47 45 60
Postal address: Ingvald Ystgaards vei 23, 7047 Trondheim

 

Especially about the app

In the Youtello app, we ask for permission to record audio, video, read phone status, find out what e-mail accounts you have on your phone, as well as retrieve your contacts. None of this will be shared to a 3.part, and we only use it to be able to change accessibility status in the app, as well as to connect phone users to Youtello users.